Creating Success for JUNIPER

Juniper was able to use the knowledge base to implement case deflection, saving the company $23.6 million over a 2 year time span. The project included InQuira (Oracle Knowledge) for search and knowledge base, InfoCenter customer portal, and Case Deflection integration into KB. Imagine saving over 23 million dollars. How many other companies can compete with those kinds of numbers? Not many.

Delivering Rock-Solid ROI for an IT Performance Powerhouse

Stone Cobra supported this powerhouse throughout their entire InQuira (Oracle Knowledge) implementation process. From strategy to final solution delivery, Stone Cobra nailed the implementation on time and on budget. Additionally, Stone Cobra lead the improvement of operations utilizing Strike Force, minimizing the pressure on staff. Stone Cobra rocked their world and delivered a streamlined implementation that improved internal processes and will deliver immediate ROI.

 

The key consultant on our Knowledge Management project was with Stone Cobra and our experience with him was incredible. His technical knowledge of the system and the integration points was invaluable. He was professional, knowledgeable, patient and all the deliverables were delivered on time. Due to his contribution, this project went live ahead of schedule!”

Suzanne Taylor, Serena Software

We need to lock one of your professional services engineers in a cage in our basement so we have access ALL the time!”

Anonymous

The Stone Cobra consultants who worked on–site at my company were extremely professional, highly knowledgeable and very helpful. They followed up after the engagement and helped us resolve issues. Overall experience working with Stone Cobra has been wonderful.”

Madhu Subramanian, Quest Software Inc

I wanted to check in to say that Stone Cobra is great. I really appreciate the ability to dive in and figure things out. You have already instilled confidence in me for our Knowledge–related scope where previously these were risk areas for me. I’m glad for our partnership!”

Susan Jerlow, Teletech