Support Hours of Operation
North America
Basic Support Hours
- Monday – Friday | 8am – 5pm (PST)
Premium Support Hours
- 24 hours a day X 7 days a week
Europe, Mid. East & Africa
Basic Support Hours
- Monday – Friday | 8am – 5pm (PST)
- GMT -7 | 03/11/12 – 11/04/12
- GMT -8 | 11/04/12 – 03/10/13
Premium Support Hours
- 24 hours a day X 7 days a week
Asia Pacific
Basic Support Hours
- Monday – Friday | 8am – 5pm (PST)
- GMT -7 | 03/11/12 – 11/04/12
- GMT -8 | 11/04/12 – 03/10/13
Premium Support Hours
- 24 hours a day X 7 days a week
Contacting Support
Basic Support
For System Outages and other Critical Issues 916-797-6272 (option 5)
For non-critical issues, feature requests and general questions email our support team at support@stonecobra.com
Premium Support
For System Outages and other Critical Issues 916-797-6272 (option 5)
For non-critical issues, feature requests and general questions 916-797-6272 (option 5) –OR- email our VIP support team at vip@stonecobra.com.
Support Holidays
Email and Basic Support is closed for the following Stone Cobra Holidays. From 12:01 AM to 11:59 PM PST [GMT -8] on the following days
- May 28, 2012
- July 4-6, 2012
- September 3, 2012
- November 22-23, 2012
- December 24-25, 2012
- December 31, 2012
