Support Hours of Operation

North America

Basic Support Hours
  • Monday – Friday | 8am – 5pm (PST)
Premium Support Hours
  • 24 hours a day X 7 days a week

Europe, Mid. East & Africa

Basic Support Hours
  • Monday – Friday | 8am – 5pm (PST)
  • GMT -7 | 03/11/12 – 11/04/12
  • GMT -8 | 11/04/12 – 03/10/13
Premium Support Hours
  • 24 hours a day X 7 days a week

Asia Pacific

Basic Support Hours
  • Monday – Friday | 8am – 5pm (PST)
  • GMT -7 | 03/11/12 – 11/04/12
  • GMT -8 | 11/04/12 – 03/10/13
Premium Support Hours
  • 24 hours a day X 7 days a week

Contacting Support

Basic Support

For System Outages and other Critical Issues 916-797-6272 (option 5)

For non-critical issues, feature requests and general questions email our support team at support@stonecobra.com

Premium Support

For System Outages and other Critical Issues 916-797-6272 (option 5)

For non-critical issues, feature requests and general questions 916-797-6272 (option 5) –OR- email our VIP support team at vip@stonecobra.com.

Support Holidays

Email and Basic Support is closed for the following Stone Cobra Holidays. From 12:01 AM to 11:59 PM PST [GMT -8] on the following days

  • Wednesday, January 1, 2014
  • Monday, May 26, 2014
  • Thursday, July 3, 2014
  • Friday, July 4, 2014
  • Monday, September 1, 2014
  • Thursday, November 27, 2014
  • Friday, November 28, 2014
  • Wednesday, December 24, 2014
  • Thursday, December 25, 2014
  • Friday, December 26, 2014