Support Hours of Operation

North America

Basic Support Hours
  • Monday – Friday | 8am – 5pm (PST)
Premium Support Hours
  • 24 hours a day X 7 days a week

Europe, Mid. East & Africa

Basic Support Hours
  • Monday – Friday | 8am – 5pm (PST)
Premium Support Hours
  • 24 hours a day X 7 days a week

Asia Pacific

Basic Support Hours
  • Monday – Friday | 8am – 5pm (PST)
Premium Support Hours
  • 24 hours a day X 7 days a week

Contacting Support

Basic Support

For System Outages and other Critical Issues 916-797-6272 (option 5)

For non-critical issues, feature requests and general questions email our support team at support@stonecobra.com

Premium Support

For System Outages and other Critical Issues 916-797-6272 (option 5)

For non-critical issues, feature requests and general questions call or email your Strike Force team or Account Manager.

Support Holidays

Email and Basic Support is closed for the following Stone Cobra Holidays. From 12:01 AM to 11:59 PM PST [GMT -8] on the following days

  • Thursday, November 23, 2017
  • Friday, November 24, 2017
  • Monday, December 25, 2017
  • Tuesday, December 26, 2017
  • Monday, January 1, 2018
  • Monday, May 28, 2018
  • Wednesday, July 4, 2018
  • Thursday, July 5, 2018
  • Friday, July 6, 2018
  • Monday, September 3, 2018
  • Thursday, November 22, 2018
  • Friday, November 23, 2018
  • Monday, December 24, 2018
  • Tuesday, December 25, 2018
  • Tuesday, January 1, 2019
  • Monday, May 27, 2019
  • Thursday, July 4, 2019
  • Friday, July 5, 2019
  • Monday, September 2, 2019
  • Thursday, November 28, 2019
  • Friday, November 29, 2019
  • Monday, December 23, 2019
  • Tuesday, December 24, 2019
  • Wednesday, December 25, 2019