Installation & Continuous Improvement

Hosting & System Admin

Proactive Analysis

Help Desk & Training

Regular Maintenance

Strategy & Tactical Expertise

Get everything you need with a Strike Force subscription. Stone Cobra’s Strike Force provides all the experts required to implement, integrate, support, analyze and continuously improve your InQuira system. Since Strike Force is structured as a subscription, there are no large, up-front implementation fees or waiting to get the budget for your next initiative. Eliminate statements of work, change orders and paperwork! It’s all included in Strike Force!

Strike Force encompasses the roles of InQuira System Admin, InQuira Application Admin, Support Liaison, Information Manager Developer and Search Developer. Strike Force reduces the InQuira expertise required by the internal Knowledge Manager and Language Administrator Roles. Strike Force includes the following:

Installation & Continuous Improvement

  • Stack-ranked list of features where you control the priority and speed of implementation
  • Move at the speed of your business
  • Make Support a competitive advantage
  • Stay ahead of your competitors
  • Engage your customers through superior support experiences

Proactive Analysis

  • Expert Business Analysis — Identify trends, metrics, outlier detection, ID exceptions, ID areas of improvement
  • Evaluate your adherence to industry best practices
  • Leverage Stone Cobra expertise in KCSSM, KTSM and Social Support to enhance agent effectiveness and increase customer satisfaction
  • Benefit from shared learning from industry leaders in support

Help Desk & Training

  • Provide End–User Training to Support Agents
  • Provide Administrator Training to IT Staff
  • Work directly with Support Agents and IT Administrators in a Tier 3 Help Desk Capacity for InQuira
  • Integrate User and Administrator feedback in continuous system improvement

Hosting & System Admin

  • Move InQuira to the Cloud
  • Ensured State-of-the-art infrastructure, platform, operations and 24 x 7 monitoring
  • Ensured absolute data integrity and consistency
  • Hardware & network operational support
  • Uptime Service Level Agreement

Regular Maintenance

  • Monitor and address errors in system logs
  • Run ongoing maintenance jobs
  • Monitor scheduled jobs for completion
  • Monitor Analytics loading
  • Manage change deployment between Dev/Staging/Prod
  • Advise on Disaster Recovery Plan
  • Coordinate product issue resolution with InQuira Support

Strategy & Tactical Expertise

  • Get advice and answers anytime
  • Your community of experts on-demand

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