Experts in implementing Oracle Knowledge with proven results in Knowledge Centered Support (KCSSM) methodologies for enterprise customer support organizations, Stone Cobra’s Enterprise Implementation package is designed to include all of the elements you need to start realizing the benefits of Oracle Knowledge.

Oracle Knowledge Enterprise
Implementation Includes:

Solution Architecture and Technical Oversight
System Configuration, Installation and Acceptance Testing
Optimization and Process Engineering Services
Data Migration from Legacy Systems
Technical & User Training

Breakdown, Details, facts & Stats:

Install and Configure:

  • Intelligent Search
  • InfoCenter
  • Information Manager
  • Analytics
  • Three environments:
    • Development
    • Staging
    • Production

Configure Up To:

  • 10 Article Types
  • 5 Category Hierarchies
  • 1000 Total Categories
  • 10 Search Collections
  • 5 Enhanced Crawlers or Classifiers

Sized for the Enterprise:

  • Up to 1000 internal users
  • Up to 100k searches per day
  • Up to 1 million external users

Stone Cobra’s Deliverables:

  • Project Plan
  • Communication Plan
  • Functional Design
  • Technical Design
  • User Acceptance
  • Training Materials
  • Live Production System

Implementation Also Includes:

  • Customer centered vocabulary relevance
  • Integrate enterprise authentication (SSO)
  • Data migration up to 100k records
  • Integrate case deflection with customer self-service
  • 3 days of Administrator training
  • 2 days of train-the-trainer training

Oracle Knowledge
Implementation Timeline: