For the first time, KT practitioners are enjoying the added benefits of accessing the ITIL® recommended KT ResolveSM methodology directly from the web. KT Acceleration Application (KAA) is built natively on the Force.com platform, accelerating the efficiency of KT ResolveSM for high-performance issue and problem resolution.
Powered by the industry’s leading process for troubleshooting, KAA increases organizational proficiency in isolating symptoms and determining root cause. KAA also enables a full closed-loop process for ongoing coaching and improved long-term results. With KAA, it’s easier than ever to track progress and avoid unnecessary fixes, speeding time-to-resolution.
The Power of KT Acceleration
- 24/7 access to the most up-to-date information from any device, anywhere in the world
- Greater transparency and visibility into critical issues and work priorities
- Increased collaboration among experts from various departments
- Role-based control for seamless management of user permissions
- Shared single repository eliminates spreadsheet management allowing managers to focus on other critical tasks
- Real-time coaching feedback
Technical Features
- Dynamic Prioritization: Interactive interface allows for a full range of responses, which engages the user and leads to higher adoption rates. As the user inputs data, the application dynamically reacts and displays information in order of highest priority.
- Coaching Model Support: Real-time assessments and integrated mentoring support best-practice coaching processes.
- Integration Components: Smart ninjas allow for simple integration between KAA and external enterprise applications such as bug tracking and system management.
- Real-Time Auto-Save: KAA allows users to walk away from the application knowing all current information will be intact when they return. No more lost information from a browser time-out or lost session.
- Scalable & Fluid User Interface: Interface elements shift providing more screen space to the user as needed. This creates a powerful and rich experience where all relevant information is easily accessible.
- Cloud-based Application: KAA users enjoy all the benefits that come standard with the world’s top SaaS provider like security and ease of use. Force.com provides a world-class security infrastructure trusted by a global subscription base of 2 million and growing.
About Kepner-Tregoe
Organizations throughout the world have chosen Kepner-Tregoe to meet everyday business challenges with improved processes and new approaches to quality, competitiveness, cost, cycle time, and other issues. KT ResolveSM combines analysis, training, business process integration, and performance system improvement to help enterprise organizations exceed customer expectations. With a focus on streamlining escalation processes and developing critical skills for issue resolution, KT ResolveSM also helps organizations transform their support function from a cost center to a competitive advantage.
Over the years, KT ResolveSM has helped millions of users worldwide achieve measurable performance improvements such as:
- Accelerated resolution times
- Reduced cost-per-incident
- Less incident backlog
- Lower employee turnover rates
- Faster new hire time-to-proficiency
- Improved customer satisfaction ratings
