The TSIA describes their Expert Alliance Partners as “thought leaders and service providers that command expertise unique to the world of technology professional services”.

Founded in 1989, the Technology Services Industry Association (TSIA) has grown to become the largest and most influential industry trade group for technology service and support professionals. Its nearly 200 member companies represent tech support, field service and customer relations organizations around the globe.

Far from being a staid industry association, the TSIA is chartered with bringing together the service and support community’s best and brightest minds to deliver a relevant blend of market research, programs, certifications including prestigious J.D. Power and Associates Certified Technology Service & Support, networking, media and analyst relations, education and other information resources.

TSIA core constituents include the world’s leading enterprise and consumer technology companies such as Microsoft, Dell, Hewlett-Packard, Oracle, Cisco & IBM, as well as the scores of innovative small and mid-sized companies that serve to continually refresh the industry by bringing new ideas and processes to the marketplace.

As an active partner with the TSIA, Stone Cobra provides software products and technology solutions to leverage best practices and enhance productivity throughout the support value chain.

For more information about how the Stone Cobra and TSIA Expert Alliance Partnership can transform your support organization, email us at makeitwork@stonecobra.com