The Blog
PIIT Viper is up on App Exchange!
Salesforce now has an ITIL solution on App Exchange!
Check out Stone Cobra’s ITIL solution, PIIT Viper, and request a free trial!
Krista Sanders | June 21, 2010Dreamforce 2010 Speaker Proposals
Check out our Dreamforce 2010 Speaker Proposals!!!
What are your plans for Dreamforce 2010 this year? It’s going to be HUGE!! Check out our speaker submissions and vote for the ones you like best. Our topics range from weekend warrior tales about our CEO writing applications in her jammies to our top 10 Visualforce hacks to tips on improving your hiring practices with Force.com. Read more here!!
Krista Sanders | May 19, 2010SaaS Leveraging SaaS: Stone Cobra and Clarizen
Stone Cobra finds benefit in implementing external SaaS options such as online project management tool, Clarizen, for continued ROI and opportunity costs so that the company can continue to scale and be profitable, rather than just maintain internal applications.
Krista Sanders | May 6, 2010Our Salesforce.com Success Story
Our Salesforce.com Success Story
“It’s difficult to put us in a box,” says Amanda Roberts, “but we like it that way. Our uniqueness is that we take best practices in service and support and translate them with technology. We like challenges we can sink our teeth into. Most of all, we enjoy being known as the experts in our domain.”
Krista Sanders |Stone Cobra is Hiring!!
Stone Cobra is Hiring!!
If you are looking for a fast-paced, fun environment at a killer software company, then we just might have a match made in heaven. Check out our list of current openings, and let us know if you think you’re “the one.”
Krista Sanders | April 29, 2010Stone Cobra at TSW Spring, 2010!!
Spring is here, and with it comes the annual Technology Services World spring conference, presented by the Technology Services Industry Association (TSIA). Once again, Stone Cobra will be exhibiting at TSW May 3 – May 5, 2010. Stop by our booth for a live demo of BlackCRM and PIIT Viper.
Amanda Roberts | April 23, 2010Worst Community Auto-Response EVER!!
Just encountered one of the worst community auto-responses ever. The text below summarizes the response given to us after posting a question on this forum. Here’s the breakdown…
Scott Sanders | April 16, 2010KCS in High-Volume, Lower-Complexity Environments
In a real high-volume, low-complexity (hv/lc) environment where average case handling times are less than 5 minutes and first call resolution rates are high (80+%), the focus is more on just-in-time (JIT) training than formal KCS. Of course JIT training has many of the same features and attributes of KCS, but there are distinct differences as well.
Amanda Roberts | April 15, 2010December 5, 2009
Check out these two Dreamforce sessions featuring Stone Cobra CEO, Amanda Roberts, and learn how you can create and deliver long-term ROI for your service organization.
- “What’s Cooking in the Service Desk?” Watch Now!
- “Got KCS? Delivering a Knowledge-Centered Support” Watch Now!
Amanda Roberts Earns KCS Innovator’s Award!!
Stone Cobra CEO, Amanda Roberts, just earned the distinct recognition of a KCS Innovator’s Award from the Consortium for Service Innovation. Details here!
Krista Sanders | November 11, 2009November 5, 2009
Dreamforce is just around the corner!! Will you be there? Look for Stone Cobra’s booth on the Main Expo floor, and ask for a LIVE demo of BlackCRM and PIIT Viper!!
Krista Sanders | November 5, 2009September 19, 2009
The Service and Support Professionals Association (SSPA) is now the Technology Services Industry Association (TSIA). Congratulations on a successful changeover!
Krista Sanders | September 19, 2009September 16, 2009
The SSPA conference in Las Vegas starts Monday, September 19th. The Stone Cobra team will be there to showcase our new IT Help Desk Application, PIIT Viper. Stop by our booth for a live demo!
Krista Sanders | September 16, 2009August 24, 2009
Salesforce.com announces BlackCRM as a FINALIST in the Force.com Forty. Come check it out and get a live demo at Dreamforce Global Gathering 2009.
Krista Sanders | August 24, 2009July 8, 2009
Stone Cobra has chosen a new law firm, White & Lee LLP due to their outstanding reputation, knowledge of the software industry, and focus on companies at the same growth stage as Stone Cobra. White & Lee’s expertise is in defining and positioning emerging growth companies’ businesses, procuring capital and other resources for growth, and for more mature enterprises, identifying liquidity options.
Krista Sanders | August 19, 2009July 14, 2009
Salesforce.com’s seventh annual user and developer conference, Dreamforce Global Gathering 2009, is touted to be the cloud-computing event of the year. Check out the Dreamforce site that was updated and released today. There are even rumors that Stone Cobra may be presenting at Dreamforce. Hope to see you there!
Krista Sanders |July 21, 2009
Stone Cobra is pleased to announce the release of their new website highlighting the range of Products and Services offered. The new website framework is an extensible base enabled Stone Cobra’s customers and partners to interact with public content as well as secured knowledge and tools. Check back often over the next few months as Stone Cobra continues to roll out new functionality and expanded areas of the site.
Krista Sanders |July 31, 2009
Salesforce.com announces BlackCRM as a semi-finalist in the Force.com Forty.
Krista Sanders |July 21, 2009
8 Factors Impacting Enterprise Content Management (ECM)
Krista Sanders | July 21, 2009June 11, 2009
- Ragsdale’s Eye on Service | The Trouble with Twitter: Where’s the Business Use Case? Full Article
- The SSPA | Cutting Operational Expenses with Innovative Technology: Web Self-Service Knowledge Management Full Article
June 04, 2009
Salesforce.com’s Service Cloud Receives 2009 CRM Excellence Award From Customer Interaction Solutions Magazine
Krista Sanders | June 4, 2009
