Kepner-Tregoe

Technology Partner

Kepner-Tregoe improves the business performance of clients worldwide using proven methodologies. KT is the ‘gold standard’ in organizational issue resolution – from tactical troubleshooting to strategic decision making. For over 50 years, KT has collaborated with clients to optimize their business environments and manage business challenges. KT achieves rapid results in organizations and installs the skills, processes and work environment to create ongoing value.

Kepner-Tregoe Resolve® is the only proprietary methodology acknowledged by ITIL as the best practice for problem analysis and troubleshooting. Through a combination of analysis, training, business process integration, and performance system improvement, KT helps organizations improve their ability to support and retain customers. The KT Resolve® process dramatically increases performance against key indicators helping organizations transform their support function from a cost center to a competitive advantage.

Stone Cobra partnered with Kepner-Tregoe to provide technology Products and Services to facilitate and enforce the KT Resolve® process. BlackCRM has KT processes built directly into the case management tool for real-time problem solving and troubleshooting in Service and Support centers. Pit Viper has the ITIL endorsed KT processes integrated into the problem solving and incident management tool to facilitate troubleshooting for the IT Helpdesk. Stone Cobra also provides tailored technology services for KT customers who need customized software to meet their needs.

The Stone Cobra and Kepner-Tregoe partnership ensures your KT Resolve℠ initiative will be fully supported by the right software and integration tools. Contact us to receive a customized plan of how KT and Stone Cobra can help your organization.