Great customer service has become a key differentiator that helps organizations like you retain customers, grow revenue and drive financial and customer success. To excel, you must provide customers and prospects relevant and accurate answers quickly across any channel of interaction — including Web self service, agent–assisted contact centers, sales and field service.

Achieve business advantage and improve results by delivering differentiated and world-class customer service and support across all channels with InQuira (Oracle Knowledge).

Benefits of
Knowledge Management

Benefits of

Features of

  • Increase service volumes
  • Reduce training time
  • Reduce research time
  • Increase resolution accuracy
  • Increase sales effectiveness and decrease sales cycles
  • Decrease length of service calls
  • Increase self-service online resolution rates
  • Improve customer experience
  • Turn C+ Salespeople into Straight A’s
  • Deliver Knowledge to your Field Service Teams’ fingertips
  • No limitations on attachment and search limits
  • Full historical versioning with side by side compare and rollback
  • Fully configurable security model with user group
  • Fully configurable workflow and approvals engine
  • Full-featured Enterprise/Federated search that lends the ability to search external sources