Just encountered one of the worst community auto-responses ever. The text below summarizes the response given to us after posting a question on this forum. Here’s the breakdown:
- We asked for help on Feb 27th.
- We checked in on Mar 1, and saw that there was no response to our original question.
- We posted again, this time just to state that we still needed help with the issue.
Here’s what they said…
“We’re sorry, but it is necessary to close your topic because you have replied to it prior to receiving a response from a helper.
Due to adding on to your topic with your second post it is highly unlikely that you would have received a response. Our helpers are looking for topics with zero responses. When you post replies to your own topic, it no longer has zero responses, and so it appears that you have received help when in fact, you have not.
If you still require help, please open a new thread in the Malware Removal forum and wait for assistance. Please do not run additional programs and/or post additional logs. Just your HijackThis log to start with is adequate. Your helper will ask for additional logs as needed. DO NOT reply to your own topic until you have received a response from a helper. Be patient. There are others who have been waiting longer than you, so do not expect an immediate reply.
Thank you for your cooperation.”
And because you have to see it to believe it, I’ve included the screenshot here.
